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1/7/12

Molly Katchpole: One woman and a Pet behind corporate protests in America - by Chris Taylor

Corporate America's worst nightmare lives in a tiny one-bedroom apartment, loves browsing in flea markets and has a lop-eared brown and white pet rabbit named Crackers.

Meet Molly Katchpole. The 22-year-old Washington, D.C. resident has recently tangled with a couple of billion-dollar corporations, and cowed them into submission without breaking a sweat.

Take Verizon Wireless, which had planned a $2 "convenience" charge for the privilege of paying a bill by phone or online. Katchpole, a Verizon user for eight years, was offended by the very idea that loyal customers could be penalized for paying what they owed. So she went on the website - organized a petition - and watched as it quickly racked up more than 165,000 signatures.  As consumer outrage went viral, Verizon backpedaled within hours.

And how about Bank of America's infamous $5 monthly usage fee for debit cards? It too was kiboshed, partly thanks to another Katchpole petition and 300,000 of her outraged brethren, at a time when the Occupy Wall Street movement had been pressuring banks.

"I'm not exactly sure what these companies are thinking," says Katchpole, who only graduated last spring from Roger Williams University in Rhode Island and now works as a fellow at the nonprofit Rebuild the Dream, an organization that lobbies against income inequality (her petitions are personal ventures, unrelated to her job).

For more: Analysis: Molly, Crackers and consumer power gone viral | Reuters

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